Legal information · Updated 15 August 2026

Refund and cancellation policy

This policy applies to consulting engagements, workshops and retained analytics services. Project-specific terms in an accepted proposal take priority.

Before work begins

You may cancel within 14 days of accepting a proposal for a full refund of amounts paid, provided you have not asked us to begin during that period. If you request an earlier start, we may retain a proportion covering work completed.

After work begins

Refunds are assessed against undelivered scope. A partial refund may be available for prepaid work not yet started. Completed analysis, delivered workshops, used retainer time and approved work in progress are non-refundable. Purchased data access or other client-approved third-party costs are non-refundable where the supplier will not return them.

Deposits and retainers

A proposal may require a deposit to reserve capacity. Deposits become non-refundable when the agreed work starts. Unused prepaid retainer time is treated according to the notice period in the proposal.

Rescheduling and no-shows

Workshops may be rescheduled once without charge with at least two working days’ notice. Later changes may be charged for preparation and reserved time. A missed workshop without notice is treated as delivered, unless exceptional circumstances make that unreasonable.

How to request a refund

Email us within 14 days of the cancellation or disputed delivery, identifying the engagement, reason and invoice. We will respond within five working days. Approved refunds are sent to the original payment method within 10 working days; banking times may vary.

Service concerns and exceptions

Please raise concerns promptly so we can review the agreed scope and remedy verifiable omissions where possible. We may make fair exceptions for illness, bereavement or events outside reasonable control.

Contact

Questions about this policy can be sent to hello@resource-trackcore.digital or by post to 48 High St, Three Leg Cross, TN5 8DQ.